SHIPPING & RETURNS

SHIPPING/DELIVERY

Free shipping within Belgium. In case of a return/refund, the shipping cost will not be refunded.

For international orders, shipping fees are calculated at checkout and provided by DHL Express. Orders for in-stock items are dispatched within 1-3 business days after payment confirmation. For items requiring additional cuts or color customization, please allow 1-3 weeks for fulfillment.

For international orders, delivery is typically within 1-5 business days. Tracking information will be provided. Hair by V is not responsible for delays due to customs or courier issues.

Important: If the Customer selects the shipping option without insurance, Hair by V is not liable for lost or damaged items in transit. Customers can opt for insured shipping at checkout.

Hair by V is entitled to refuse an order due to a serious shortcoming on the part of the Client with regard to orders in which the Client is involved.

Unless otherwise agreed or expressly stipulated otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to Hair by V.

Shipping with insurance

Customers have the option to select shipping insurance at checkout. If no shipping insurance is selected, Hair by V or the Shipping Company will not be liable for lost, stolen, or damaged packages.

Signature required for receipt

When shipping or ordering high-value items, it is best to ask for a signature to release your package.

This will prevent it from falling into the wrong hands.

Wrong address disclaimer

Hair by V wants to make sure you receive your new hair, so make sure you enter the correct shipping address and contact name of the person who can receive it. This is your responsibility. Please check it.

If you make a mistake or things change, please write to us immediately info@hairbyv.shop and maybe we can adjust your order. We can't promise anything as we process and ship our orders as soon as possible, but we will do our best.

Delivered but not received

Hair by V tries to ensure successful deliveries by providing you with tracking. If your item is marked as delivered to the address but you have not received it, please contact the couriers. You should also check that the address you provided to us was correct.

We cannot be held responsible when packages marked as delivered to a particular address have not been received.

The sale of our products is intended for all buyers residing in countries that fully allow the import of human hair products into their territory.

International shipments may be subject to duties, taxes, and other charges that are not included in the total price. The delivery time depends on the processing time of the relevant customs.

If the Customer chooses to pick up the goods, he must arrange for full payment on the spot (cash or online payment).

CUSTOM ORDER / PRE-ORDER

Depending on the selection, custom orders can take at least 4-16 weeks or 16-20 weeks. In some cases, depending on availability, an order can be in production for significantly longer.

A tailor-made order is accompanied by a prior consultation/communication with Hair by V.

Payment for custom orders must be made in full before production begins. Once the order is confirmed, no changes can be made, and the order becomes non-refundable.

Hair by V encourages customers to carefully review product information prior to making a purchase. Once an order is placed, the Customer acknowledges and agrees to these terms and conditions.

RETURNS, REFUNDS & EXCHANGES - RIGHT OF WITHDRAWAL (THIS APPLIES TO STOCK/READY TO SHIP PIECES)

Return Policy

Custom orders, pre-orders & sale items, including wigs and toppers that have been cut or colored, are non-refundable and non-exchangeable.

If you have requested to cut the lace of a wig, this is also considered a custom order, as well as a custom cut and color. Shipping costs, credit card charges, potential import duties and any other fees are non-refundable.

A Customer is liable to carefully read the product information and mandatory declare they have read these Terms and Conditions prior to making an order. Your selection and confirmation of any order placed indicates your acceptance of our Terms and Conditions.

Stock / ready to ship pieces

Customers have the right to withdraw from a stock order within 14 calendar days after receiving the item.

The return shipping costs are the responsibility of the Customer.

Refunds are processed within 10 working days after Hair by V receives and inspects the item. In cases where the product is found to be depreciated due to the Customer’s handling, Hair by V reserves the right to issue only a partial refund.

Return Procedure

To return an item, the Customer must contact us at info@hairbyv.shop within 7 working days of receiving the item. Once approved, the return must be completed within 14 days, including providing tracking information to Hair by V. It is your responsibility to ensure the safe delivery of the item and ensure the item is returned in its original condition and has not been altered.

Hair by V will provide you with a return shipping label to attach to your package for shipping with DHL Express and will deduct the cost of shipping from your refund amount. For returns within Belgium, the Client is responsible for the return.

Hair by V only accepts your return/exchange/store credit if:

It is in new condition, has all original tags, not been worn, used or damaged. You must ensure the item has not been altered in any way i.e. lace cutting.

Is not soiled by fake tan, makeup or hair products. This means no washing, no dyeing, using heat tools, removing the clips or wear. When trying on the piece, please ensure your own hair/head is clean and does not contain any product or hair fibers, sprays, powders or similar. Please brush the topper or wig and ensure all the combs & clips are closed before shipping the product back. The product should be free of any odors (smoke, pets, perfumes, etc).

Is posted back within 14 days of receipt.

If you fail to comply with these terms and conditions, you will not be entitled to a refund/exchange/store credit. Any returns that are worn, soiled or damaged will not be accepted and may be returned to you.

Once we have received your return, you will receive an email notification.

Processing of the return usually takes 10-14 working days.

Refunds will be made immediately after processing and should show in your account within 10 days, depending on your bank’s timescales.

All returned items will be carefully examined. The basic principle here is that the consumer may only inspect the item as he would be allowed to do in a shop. Returned items may be tried on, but may not have been used. If an item has been depreciated by the use of the Customer, this will be charged to the Customer.

In accordance with the relevant provisions of the Code of Economic Law, the Customer cannot exercise the right of withdrawal for the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery.

No returns/refunds are possible for:

Items on sale.
Wigs/toppers where the lace/lace is cut.
Personalized/customized/custom orders/pre-orders/cut pieces, as these pieces are specially made to the buyer's liking.

Should the package get lost on the way back to us, it is up to the buyer to contact the courier service to arrange compensation. Hair by V is not responsible for packages that are lost during return.

Hair by V can ask for a 10% restock fee which will be deducted from the buyers' refund to cover the credit card transaction fee (these fees are non-refundable when processing a return to the Customer) washing, restyling and relisting the piece for sale on the website.

In order to exercise the right of withdrawal, the Client, Hair by V, Nieuwe Kuilenweg 15/11, 3600 Genk (Belgium), must inform info@hairbyv.shop of its decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail).

The Customer may use the model withdrawal form for this purpose, but is not obliged to do so.

The Client may also complete the model withdrawal form or other clearly worded declaration electronically and send it via the website https://economie.fgov.be/nl/themas/consumentenbescherming/opkomen-voor-uw-rechten/uw-aankopen/een-aankoop-annuleren/wanneer-hebt-u-een-wettelijk/uw-herroepingsrecht-uitoefenen

If the Customer makes use of this option, we will immediately send the Customer an acknowledgement of receipt of his revocation on a durable medium (e.g. by e-mail).

Hair by V will reimburse the Client using the same means of payment as the Client used to carry out the original transaction, unless the Client has expressly agreed otherwise; in any case, the Client will not be charged any costs for such reimbursement.

The Client may not exercise the right of withdrawal for:

the delivery of goods manufactured to the Customer's specifications, or clearly intended for a specific person: custom orders/pre-orders/custom goods
the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
the delivery of goods which, by their nature, are irrevocably mixed with other products after delivery.

Should you have any questions, please don’t hesitate to send an email to info@hairbyv.shop