VEELGESTELDE VRAGEN

Hair by V offers worldwide shipping. You can find the shipping rates & info here: https://www.hairbyv.shop/shipping-returns

Custom order / pre-order Depending on the selection, custom orders can take at least 4-16 weeks or 12-20 weeks . In some cases, depending on availability, an order can be in production for significantly longer. A tailor-made order is accompanied by a prior consultation with the seller. A customer should read the product information carefully. Your choice and confirmation of an order placed means that you agree to the Terms and Conditions. Payment to Hair by V must be made in full before the order is put into production. Once the order has been placed, no changes can be made. You will receive a confirmation of your order from us. An order will only be shipped after full payment has been received. https://www.hairbyv.shop/custom-pre-order Return Policy No refunds will be accepted for custom orders. If you have indicated or requested to cut the lace of a wig, this is also considered a custom order, as well as a custom cut and color. Returns that are worn, soiled or damaged will not be accepted and may be returned to you. Sale items cannot be exchanged or refunded. Your choice and confirmation of an order placed means that you agree to the Terms and Conditions. https://www.hairbyv.shop/shipping-returns

Orders outside of Europe may be subject to additional taxes and customs duties imposed by the destination country. Recipients are liable for the taxes, duties, and customs fees associated with the nominated country of delivery. You may be required to pay these when you accept delivery of the item. If you refuse to accept delivery of the items you have purchased, the courier will return the items back to Hair by V. These taxes are non-refundable in case of returns/exchanges.

You can select your preferred payment method at checkout. Payment is made electronically and in EURO (€). You can pay with: Visa / Mastercard / American Express / Union Pay / Jcb / Diners Club / Discover / Electron / Maestro / Apple Pay / PayPal / Bancontact / iDeal & Klarna

RETURNS, REFUNDS & EXCHANGES - RIGHT OF WITHDRAWAL (THIS APPLIES TO STOCK/READY TO SHIP PIECES) Return Policy Custom orders, pre-orders & sale items, including wigs and toppers that have been cut or colored, are non-refundable and non-exchangeable. If you have requested to cut the lace of a wig, this is also considered a custom order, as well as a custom cut and color. Shipping costs, credit card charges, potential import duties and any other fees are non-refundable. A Customer is liable to carefully read the product information and mandatory declare they have read these Terms and Conditions prior to making an order. Your selection and confirmation of any order placed indicates your acceptance of our Terms and Conditions. Stock / ready to ship pieces Customers have the right to withdraw from a stock order within 14 calendar days after receiving the item. The return shipping costs are the responsibility of the Customer. Refunds are processed within 10 working days after Hair by V receives and inspects the item. In cases where the product is found to be depreciated due to the Customer’s handling, Hair by V reserves the right to issue only a partial refund. Return Procedure To return an item, the Customer must contact us at info@hairbyv.shop within 7 working days of receiving the item. Once approved, the return must be completed within 14 days, including providing tracking information to Hair by V. It is your responsibility to ensure the safe delivery of the item and ensure the item is returned in its original condition and has not been altered. Hair by V will provide you with a return shipping label to attach to your package for shipping with DHL Express and will deduct the cost of shipping from your refund amount. For returns within Belgium, the Client is responsible for the return. Hair by V only accepts your return/exchange/store credit if: It is in new condition, has all original tags, not been worn, used or damaged. You must ensure the item has not been altered in any way i.e. lace cutting. Is not soiled by fake tan, makeup or hair products. This means no washing, no dyeing, using heat tools, removing the clips or wear. When trying on the piece, please ensure your own hair/head is clean and does not contain any product or hair fibers, sprays, powders or similar. Please brush the topper or wig and ensure all the combs & clips are closed before shipping the product back. The product should be free of any odors (smoke, pets, perfumes, etc). Is posted back within 14 days of receipt. If you fail to comply with these terms and conditions, you will not be entitled to a refund/exchange/store credit. Any returns that are worn, soiled or damaged will not be accepted and may be returned to you. Once we have received your return, you will receive an email notification. Processing of the return usually takes 10-14 working days. Refunds will be made immediately after processing and should show in your account within 10 days, depending on your bank’s timescales. All returned items will be carefully examined. The basic principle here is that the consumer may only inspect the item as he would be allowed to do in a shop. Returned items may be tried on, but may not have been used. If an item has been depreciated by the use of the Customer, this will be charged to the Customer. In accordance with the relevant provisions of the Code of Economic Law, the Customer cannot exercise the right of withdrawal for the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery. No returns/refunds are possible for: Items on sale. Wigs/toppers where the lace/lace is cut. Personalized/customized/custom orders/pre-orders/cut pieces, as these pieces are specially made to the buyer's liking. Should the package get lost on the way back to us, it is up to the buyer to contact the courier service to arrange compensation. Hair by V is not responsible for packages that are lost during return. Hair by V can ask for a 10% restock fee which will be deducted from the buyers' refund to cover the credit card transaction fee (these fees are non-refundable when processing a return to the Customer) washing, restyling and relisting the piece for sale on the website. In order to exercise the right of withdrawal, the Client, Hair by V, Nieuwe Kuilenweg 15/11, 3600 Genk (Belgium), must inform info@hairbyv.shop of its decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail). The Customer may use the model withdrawal form for this purpose, but is not obliged to do so. The Client may also complete the model withdrawal form or other clearly worded declaration electronically and send it via the website https://economie.fgov.be/nl/themas/consumentenbescherming/opkomen-voor-uw-rechten/uw-aankopen/een-aankoop-annuleren/wanneer-hebt-u-een-wettelijk/uw-herroepingsrecht-uitoefenen If the Customer makes use of this option, we will immediately send the Customer an acknowledgement of receipt of his revocation on a durable medium (e.g. by e-mail). Hair by V will reimburse the Client using the same means of payment as the Client used to carry out the original transaction, unless the Client has expressly agreed otherwise; in any case, the Client will not be charged any costs for such reimbursement. The Client may not exercise the right of withdrawal for: the delivery of goods manufactured to the Customer's specifications, or clearly intended for a specific person: custom orders/pre-orders/custom goods the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery; the delivery of goods which, by their nature, are irrevocably mixed with other products after delivery. Should you have any questions, please don’t hesitate to send an email to info@hairbyv.shop

Hair from toppers and wigs is much more porous than your own natural hair just like hair extensions, this is because the hair isn’t attached to the scalp so it does not receive the nutrients that your natural hair usually gets which act as a protective barrier. This is why blondes can turn into a pinky/peachy/orange shade. Working out the reason for the discoloration of your hair is very important before trying to correct or reverse the damage, doing this will help you avoid the same thing happening in the future. Color fading/oxidation can occur due to various factors leading to changes in color. Oxidation is a chemical reaction that involves the addition of oxygen molecules to the hair fibers, which can alter the pigments in the hair. Here are some common reasons why the color may oxidize: Don't wash too often! Every 6/8 weeks will do. Heat from styling, sunlight, over excessive washing are the worst enemies when it comes to maintaining the color and softness. Exposure to air and sunlight: Wigs and toppers can undergo oxidation when exposed to air and sunlight over time. Prolonged exposure to sunlight, ultraviolet (UV) rays from the sun, can break down the color molecules in the hair, leading to a gradual change in color or tone. This is a natural process and can happen with human hair wigs and toppers. Use UV Protection: If you plan to spend extended periods in the sun, consider using products with UV protection to shield the hair from harmful rays. Chemical reactions: Exposure to certain chemicals, including those in hair care products such as shampoos, conditioners, and styling products, but also sunscreen, moisturizers, facial oils, makeup, can contribute to color oxidation. Some ingredients in these products may react with the hair, leading to changes in color over time. Avoid harsh chemicals: Use gentle, sulfate-free shampoos and avoid products with harsh chemicals that may contribute to oxidation. Heat styling/hot water: Excessive use of heat styling tools, such as flat irons and curling irons, can damage the structure of the hair fibers and lead to oxidation. It's important to use heat protectant products and avoid high temperatures to prevent color changes. Use lukewarm (not hot) water to wash your hairpiece. Avoid heat if you want to maintain your color. Environmental factors: Environmental factors like pollution and exposure to smoke can contribute to color oxidation in wigs. Airborne pollutants can settle on the wig, interacting with its fibers and causing color changes over time. Regular washing and proper maintenance can help minimize the impact of these factors. Discoloration can of course happen to hair of any color, blondes are more likely to turn orange and suffer more extreme forms of discoloration than darker shades. Important info (especially for blondes) Sunscreens: Some sunscreens have certain ingredients in them that can turn hair orange or pink. The worst offender is Avobenzone (Butyl Methoxydibenzoylmethane), a quick google search of 'Avobenzone free suncreen', should give you a wide choice of safe options. Even if you are not using it, other people in the pool/sea might, and your hair will get in contact with it. Spray tans: If you frequently use a spray tan or fake tan lotion then make sure to avoid getting your fake tan solution in your hair, you might not notice it get into your hair right away but once it develops it is extremely hard to wash out. Wash your hands before putting on your wig/topper. Salt water can cause hair extensions to become dry and strip it of its color, salt is a natural dehydrator and can potentially strip your hair of moisture and natural oils. This could lead to discoloration as the salt water will remove the hair pigmentation in your hair color and will leave it a different color to what it was before. Chlorine Exposure can change hair extension color from anything between bright green and pink. Chlorine is a chemical that basically keeps water clean. It can strip the hair of its color and can leave it dry, broken and discolored. Too much chlorine can also leave hair with a green tone. Hard water can cause hair discoloration, Water content has a big impact on the colour and texture of your hair. Hard/high mineral content water can leave limescale and residue on your hair. With your natural hair, your scalp produces the necessary oils to counterbalance these minerals. However, as hair extensions are not attached to the scalp, these minerals aren’t able to counterbalance the minerals. Washing your hair repeatedly using this type of water will make them dry and could potentially make them very damaged. Purple shampoos are used to keep blonde hair ashier (which means less yellow). The hair from toppers and wigs can soak up the purple pigment more than our hair. Be sure to test it on a small strand first before using it all over your hair and never leave it on for longer than 5 minutes. Otherwise, it can easily overtone your hair extensions to a grey, purple or blue color. Go easy on purple & blue shampoos! I do not recommend using this too often. Although purple shampoo can make your locks shiny and free of brassiness, the product can dry out your hair over time. Strongly pigmented oils and hair styling products can stain hair toppers and wigs, this is why it is important to use sulfate free shampoos and conditioners. My way to fix blondes: First try Color Wow dream filter on the discolored area (filters out color-destroying minerals found in tap water that dull, darken and distort color). If that doesn't fix the problem, use a clarifying shampoo like K18 peptide prep, only on the areas that have changed color (avoid the other parts of the hair). In case the problem is still not solved, I use the Malibu crystal gel and Malibu blondes sachet treatment (separately). Keep in mind that every treatment to fix discolored blondes can dry out the hair and it needs more love TLC afterwards. Finally I add a new / fresh root color and lowlights to bring the piece back to life, wash & condition with Malibu C blondes enhancing collection to finish. Or: Consult your local hairdresser to explain what has occurred, and he/she should be able to guide you through the processes of reintroducing violet/ash pigments to the hair to tone the color, and eliminate the orange/brassy color you are experiencing. Brunettes and darker shades can easy be fixed by giving it a color touch up. They can become a little lighter over time but can easily be darkened again. To prevent or minimize oxidation, consider the following tips: Fixing oxidized hair can be challenging because oxidation often involves a chemical change in the hair's structure and pigments. However, there are some steps you can take to improve the appearance of oxidized hair and prevent further damage: Deep Conditioning: Use a high-quality, hydrating conditioner to restore moisture to the hair. This won't reverse the oxidation, but it can improve the overall texture and appearance of the hair. Hair Masks: Apply a nourishing hair mask or treatment specifically designed for damaged hair. Sulfate free! Avoid Heat Styling: Limit the use of heat styling tools, such as flat irons and curling irons, as these can contribute to further damage. If you must use heat, apply a heat protectant spray to minimize potential harm. Trimming: If the oxidation has caused severe damage, consider trimming the affected areas to remove split ends and improve the overall health of the extensions. This won't reverse the oxidation, but it can prevent further deterioration. Color Correction: If the oxidation has led to undesirable color changes, you may explore color correction options. This could involve using a color-depositing shampoo or conditioner to neutralize unwanted tones. Keep in mind that this may not fully restore the original color, but it can help improve the appearance. Consult a Professional: If the oxidation is extensive and DIY methods are not providing satisfactory results, consider seeking help from a professional hairstylist. They can assess the condition of the extensions and provide expert advice on potential solutions, such as custom color treatments or more advanced repairs. Preventive Care: Moving forward, take preventive measures to protect your hair from further oxidation. Use UV protection products when exposed to sunlight, avoid harsh chemicals, and follow proper care instructions provided by the manufacturer. It's important to note that while these steps may help improve the appearance and condition of oxidized hair, complete reversal of oxidation may not always be possible. Prevention and proper care are crucial to maintaining the health and longevity of your hair. If you're unsure about the best course of action, consulting with a professional hairstylist can provide personalized advice based on the specific condition of your hair.

The lifespan of a lace top wig can vary widely depending on several factors, including the quality of the wig, how well it's cared for, and how frequently it's worn. A lace top has the advantage that it is much more breathable/less warm than a silk top. More volume can be created (lays less flat than silk). On the other hand, a silk top is much more durable and a silk top will lose much less hair because of the firmer attachment. Here are some general guidelines: Quality of the wig: High-quality lace top wigs, made from premium materials and constructed with attention to detail, tend to have a longer lifespan. Frequency of wear: The more often you wear the wig, the quicker it is likely to show signs of wear and tear. Wigs that are worn daily may have a shorter lifespan compared to those worn less frequently. Maintenance and care: Proper care significantly affects the longevity of a lace top wig. Regular cleaning, conditioning, and styling with care can help extend the life of the wig. Avoiding harsh chemicals, heat damage, and excessive tension during styling and brushing is crucial. Type of lace: The type of lace used in the wig can impact its durability. Some types of lace are more delicate than others, and while they may provide a more natural look, they may also be more prone to damage. Handling and storage: How you handle, store, and transport the wig also plays a role in its lifespan. Gentle handling, avoiding tugging or pulling at the lace, and storing the wig properly when not in use can all contribute to its longevity. As a general estimate, a well-maintained lace top wig can last anywhere from several months to over a year with regular wear. However, it's important to note that the lace itself is delicate and can be more susceptible to damage than other parts of the wig. If you're looking to maximize the lifespan of your lace top wig, consider the following tips: Never pull the lace. Follow the care instructions provided by the manufacturer. Use recommended products for cleaning, conditioning, and styling. Avoid excessive heat when styling. Be gentle when brushing or combing to prevent lace damage. Store the wig on a wig stand or in a breathable bag when not in use. Go for a more sustainable construction like a silk top wig.

Please check: https://www.hairbyv.shop/sizechart

For coloring services: https://www.hairbyv.shop/colorservices Important to know: https://www.hairbyv.shop/importanttoknow

A fantastic option for women with thinning hair or hair loss on the crown and on top of their head, but they are also great for fine or flat hair, as they add volume and coverage to the top of their hair and length to the entire hair. It is a hair top piece / hair extension that clips on your crown head area, this solution is ideal for women who have thinning hair or for those who just want to add volume to existing hair or want to change hairstyle / color. A hair topper can vary in color, length, density, size, depending on the coverage you need. They do not cover your entire head like a wig, but the larger the cap size the more they cover. The different construction types Hair by offers, can be found here: https://www.hairbyv.shop/topper-construction

The most toppers come in 7x7 inch, 8x8 inch and 9x9 inch. Other sizes (smaller or 10x10) are possible on request. The larger the base, the better the topper will provide you more coverage over the area that you want to hide. A 7x7 inch topper will give you coverage over an area of ​​7 inches by 7 inches (18cmx18cm), so to choose the size of the topper, it is important to know the size of the area for which you want coverage, measured from front to back and side to side. The smaller the cap size, the higher in the back of the head the clips will come, the larger the cap, the lower. So for ponytails, that is an important detail to know. You can make a ponytail with a topper. The smaller the cap, the higher the ponytail can be. It is important that topper clips do not sit in the area where your hair is fragile or sparse. Which is mostly on top of the head. The smaller the cap size, the higher upon the head the clips will be. Avoid clipping into this sensitive area. In my personal opinion, the larger the cap size, the more comfortable.

There are different base types (silk, mono, lace...) each with their advantages and disadvantages. Silk base toppers offer a realistic imitation of the scalp / hair implantation and therefore ensure the most undetectable result. The better you blend and style it with your bio-hair, the more undetectable it will look. Silk base toppers look more realistic compared to mono base toppers but are also often more expensive. Silk toppers are individually bound to mimic natural hair growth. They are sewn on an extra layer - a cloth-like fabric (the "silk") that makes the scalp and hair part look very realistic. Mono vs Silk base:

All info is on the "Care" page online. Products can be found: https://www.hairbyv.shop/products Don't forget to check the PDF-file at the bottom of this page.

When the silk base is damp you can part the hairline however you want (left, right, center). Spray some water onto your topper’s part line. Use a rats tail comb to move the hair to the desired side. Blow dry to set the part line in its new position. How to get some lift/extra volume at the front of your topper. Spray the topper hair line wet. Comb hair back. Dry it to set. https://www.hairbyv.shop/videos

Always use heat protection before styling it with any curler or straightener. They can safely be trimmed, curled, straightened. I recommend a maximum temperature setting of approx. 180c / 350f to avoid damaging the hair. You can do with your topper whatever you would do with your own hair. You can cut it, style it, dye it, perm it, etc. However, it is important to note that any extra chemical treatment damages the hair and lowers its quality and lifetime. Avoid blunt cuts. Cut the length while it’s being worn on your head. https://www.hairbyv.shop/videos

While topper is not in use, it may be stored in a hair net, wig stand or mannequin head (to help keep its shape). When traveling, a styled wig may be carried in a box to prevent from flattening. Do not store your piece in direct sunlight, as this can cause the colour to oxidise (lighten). Store with the clips closed and tangle-free. Any size mannequin head will work for toppers. Your piece can also be stored in a box.

It can be difficult to really know what hair toppers look like online. Deciding between colors can be a challenge, contact for advice and color matching. It's easy. Just email a few photos. Photos must be taken in natural light from several angles (front, side, back) with no filter. You are welcome to visit and see the quality before buying. Also reachable for online consultation in order to find your perfect match.

Yes, please find more info: https://www.hairbyv.shop/cozycap